Here is what is most ridiculous and ironic about these debates; Business people believing that design communications or the commercial arts are a service offering independent from any other Business or service.
Interesting and inane.
The only person(s) at fault here are; The business people themselves, on both client and creator-side.
We've moved from creating value to the value of creativity.
And let's not over exemplify what it is being asked of young creatives–free work. Plain and simple.
Inevitably clients cheat themselves of effective communications that generally should be tailored to their respective ideas, products or services. Yet–some are willing to ask for free work, or even guess work. Neither of which, are quantifiable from a business perspective.
Everyone is fast, everyone can be cheap but everyone cannot be good. Especially when dealing with these two important considerations; 1) A client's unique idiosyncratic perspective or vision 2) What the market can bare or needs in order for the communication to be effective.
Guess work will not provide you with scalable communications or brand equity. And if you believe that design, writing, communications, interactive development ( or any service you're not capable of doing yourself ) is only a means to the end, I question the clarity of one's vision. And furthermore, one's understanding of the difference between art and communication design.
Art requires no explanation. Design communication is an explanation.